Shipping & Returns
- Shipping
BeNelux 1-3 business days - Free
BeNeLux: 1-3 business days - €10 Sale
Europe: 3-7 business days - €20
Europe: 3-7 business days - €20 Sale
Rest of the World: 6-10 business days - €30
Rest of the World: 6-10 business days - €30 Sale
Please remember that delivery times are calculated considering only working days (Saturdays, Sundays and holidays excluded).
How do I return?
- Go to our return centre by clicking here.
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved.
- Pack your items. Don't forget to remove or cover the old shipping label. Place each item you return, together with the original packaging, in the box.
- Add the return form. Seal the box and attach the return label to the outside.
- Please note that we charge €10,- euro for return cost.
What items are returnable?
It is possible to send back one or more items within 14 days from the date of delivery of the order.
• In their initial condition and not worn
• In their original packaging
• With the identification label attached to the good(s)
• With the corresponding invoice
• Once we have received your return, you will receive a refund within 14 working days.
• The return costs are for your own account. We will charge €10 euro.
Azur Upon receipt of the package, AZUR will consider whether the goods returned are in a good condition.
No return or exchange will be accepted if the goods returned have been worn or damaged by the Client and/or a third party and if this use or these damages prevent the goods from being sold.
How soon will I get my refund?
- As soon as the goods are received by AZUR and at the later within 14 days from the date the Client has exercised his/her right to cancel.